"Successful strategies flow like water; they are shaped by the circumstances of the conflict. When water flows, it avoids the high ground and seeks the low ground. Successful strategies likewise avoid difficult methods and find easy ones."

— Donald G. Krause

In the human experience, conflict and change seem to be universal constants. I have spent a great deal of my adult life learning to manage, channel and focus both conflict and change so that the participants and organizations involved emerge smarter, stronger and more adaptable than they were before I entered the picture. I am an expert in the management of information systems. More importantly, I am an effective and politely assertive communicator. The vast majority of business problems can be solved by effective communication and a reduction in systems complexity.