Trevor L Snyder
2620 Stephens Street, Chattanooga, Tennessee 37406
423.463.0008
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ACTIVE SECRET CLEARANCE 

Leadership/Management Experience/Skills

• IT Governance, NIST-800, SOX and ITIL familiarity
• Ability to align IT goals with organization goals
• Effective management of IT resources/assets
• IT project and program management including in-depth impact and risk analysis
• Public speaking
• Design and implementation of highly-available, highly-redundant and highly-scalable information infrastructures
• Mentoring/training and technology learning curriculum development
• Budgeting and vendor management
• Security, disaster recovery and succession planning
• Data center design and management
• Electronic commerce development and strategy
• Staff management and team building

Technical Experience/Skills

• 6+ years Windows Server 2003
• 3+ years Windows Server 2008
• 6+ years Active Directory
• 6+ years Exchange 2003/2007/2010 (mixed environment)
• 7+ years managing and administering Cisco switches, routers and ASA devices
• 6+ years Terminal Services/Citrix Xenapp
• 4+ years VMware ESX/vSphere
• 13+ years Desktop/Workstation Support
• 6+ years of experience in NAS (EMC, Dell Equallogic)
• 6+ years of experience with blade servers (HP)
• 10+ years of experience in backup/recovery (BackupExec, Acronis, Microsoft)
• 6+ years of experience administering Microsoft DFS
• 6+ years of experience maintaining and supporting phone systems
• 5+ years of experience in remote desktop services (using Desktop Authority)
• 6+ years of experience Numara Track-IT (help desk, ticketing, metrics)
• 5+ years of web development in LAMP stack using various PHP CMS frameworks including Joomla and Wordpress
• 3+ years developing e-commerce solutions
• 7+ years IIS and Apache administration
• 5+ years MySQL and Microsoft SQL DBA experience
• 10+ years DHCP, DNS, SMTP, POP3, TCP/IP and VPN
• 10+ years Microsoft Office expertise including core suite, Visio and Project
• 6+ years Project Management fundamentals including understanding of SLDC and popular methodologies such as AGILE
• 7+ years working with PHP, ASP, HTML, CSS and JavaScript
• 3+ years administering Viewpoint CS ERP
• 3+ years designing, configuring and administering SharePoint 2007

Professional Experience

Mentor to IT Chief, Dyncorp
January 2011 – Present

• Afghan National Police IT mentor
• Trained, guided and educated members of national police organization to use IT systems
• Assisted in the development and implementation of planning, policies and procedures for IT governanace

Director of Information Technology, EMJ Corporation
June 2004 – December 2010

• Lead project manager/systems and infrastructure architect during explosive growth. Successfully integrated three new remote business units into the network on the fly
• Virtualized server infrastructure and built out redundant data centers at two regional sites
• Developed and implemented an approved disaster recovery plan
• Responsible for annual IT budget of $2 million
• Coordinated migration of accounting data from legacy AIX (COINs) application to Microsoft SQL based ERP (Viewpoint Construction Software)
• Initiated, planned, executed, monitored and controlled the inception of SharePoint to replace numerous inefficient filing systems resulting in 3 terabyte reduction in storage needs and improved intra and inter office communications
• Responsible for LAN/WAN and all IT infrastructure at seven regional offices (frequent on-site visits)
• Seven direct reports including IT administrators, DBA, coordinator and help desk staff
• Led a team that maintained more than 60 virtual Windows Servers, one Linux server (Red Hat) and one UNIX/AIX server
• Mission was to keep servers running 24/7. Including monitoring, patching, and upgrading software and components when needed using risk management matrix and schedule
• Manage 2003/2008 mixed-mode Active Directory, Group Policy oversight
• Keep DHCP and DNS updated and current
• Manage the Desktop Authority Server
• Windows Exchange 2010, 2003 environments
• Manage Blackberry Server
• Manage VMware vSphere ESX Servers
• Deploy, troubleshoot and monitor virtual machines
• Manage Microsoft DPM Server
• Setup and manage WSUS server
• Monitor Network Antivirus
• Setup, configure and install IBM H Series Blade Servers
• Maintained more than 300 workstations and laptops
• Desktop Authority setup, configuration and troubleshooting
• Windows XP and 7 managed desktop environment
• Monitor and maintain the LANs at each regional office
• Monitor Routers, Switches, and Firewalls for any resource or hardware issues.
• Monitor for bandwidth bottlenecks, identify root causes, address and resolve issues
• Cisco Routers - 2811, 2800, 2600, 1721, 1711/Cisco Switches - 4500, 4506, 2900, 3560
• Filtered and Monitored the enterprise's Internet access using Websense
• Used Riverbed Steelheads to optimize WAN traffic resulting in 80% bandwidth savings.
• Provided secure encrypted wireless access via Cisco 4400
• Use and manage VPN Access via Cisco ASA 5510
• Maintained 99.9% systems uptime during tenure
• Implemented Postini (Google) spam filtering reducing spam by 98%
• Mirror critical systems, applications and data across WAN to remote site for disaster recovery (5 terabytes)
• Improved help desk response times by 60% and user satisfaction rose from "moderately satisfied" to "extremely satisfied"
• Coordinated all system maintenance and planned infrastructure upgrades with regional office and corporate stakeholders
• Creative with vendor relationship management and aggressive negotiating cost savings resulting in low IT overhead (less than 2% of revenue)
• E-commerce web site development using Joomla/VirtueMart

Web Architect/Project Manager, U.S. Army
November 2005-November 2006

Design architect and project manager for $2 million dollar web development contract while deployed with Georgia Army National Guard in support of Operation Iraqi Freedom.

• Planned and developed a content management framework for Multi-National Force, Iraq web site to distribute press releases, news stories and video content on behalf of the Commanding General.
• Coordinated with Army webmaster in Washington, D.C. and PHP developer in Bangalore, India to move the project forward.
• Pentagon began using open-source PHP CMS frameworks based on success of the project.
• Trained military and civilian staff on use of Joomla CMS backend.
• Gathered and briefed site metrics to public affairs command elements in Baghdad.

IT Administrator, Aviation Constructors, Inc.
February 1998-February 2004

Oversight of information technology operations for $150 million annual revenue construction management firm.

• Developed in-house bid system resulting in improved subcontractor responses to RFP/RFQ solicitations.
• Implemented e-mail server (Mdaemon/Alt-N).
• Responsible for all help desk, hardware and software troubleshooting and problem resolution.
• Supported 150+ users disbursed across the United States.
• Responsible for on-site visits to job sites to support connectivity, routing and information security as needed.